Many years ago, when I first began my conversations with the archangels and  ascended masters, Master Kuthumi said to me: “To enter and remain in the fifth  dimension you must master every thought, every emotion, and every action. Every  moment.” Cautiously, and with great respect (and without grimacing or rolling my  eyes), I replied, “Well, it looks like I won’t be entering the fifth dimension  anytime soon.” Kuthumi smiled and said, “We shall see.”
Thus began the  pathway we call Mastering Alchemy—the pathway to master ourselves so that we may   enter and remain in higher levels of consciousness. How you respond to the  quickly increasing noise and drama during this Shift is a wonderful and  consistent training ground for becoming masterful.
How do you respond to  an unexpected situation? Do you absorb it and let it affect you physically or  emotionally? Do you internalize it as stress? Do you react and complain? Are you  sarcastic? Demanding? Do you cut the person off at the knees and reject them?  (All third dimensional reactions/) And then how do you respond when someone else  reacts and throws energy?
Do you match them, go down to their level, and  throw back? Or do you take a break and see that they are revealing a great deal  about their own pain? Pain speaks very loudly sometimes.
Email exchanges  can be a fun place for watching energy being thrown, and for watching if you  throw it, too. Emails to businesses are somewhat “anonymous,” and therefore easy  to hide behind. Notice if you forget there may be real live people with feelings  (and intense issues going on in their office) on the other side of that “send”  button. Apologizing for your lousy behavior can be more difficult than managing   it in the first place. The drafts folder is there for a reason. Write it once,  save it, and read it out loud later.

How are you presenting  yourself?

Machine Gun Irritation Send a progression of five  complaining emails, minutes apart (around midnight is best), each expecting an  instant response. Be sure each one gets louder and bolder and redder and  nastier. No need to apologize for your behavior when you are helped that  afternoon. You are the customer after all.
Cut Them Off at the  Knees. Complain and threaten to quit and “take them to court” if you don’t  get your money back. You’ll get faster help and maybe extra gifts. 
Sarcasm. It is very easy to throw this energy in emails. If the  recipient calls you on it, you can always blame the innate troubles of email  communication.
Poor Me. Act like a victim. “I’ve just lost my  job/house/mind. I have cancer/leprosy/ emergency.” If you can make them feel  sorry for you (it is not your fault you are in this situation), you might get  extra attention, scholarships, and free gifts.
Hider. When the  unexpected situation arises, do not do anything at all. It was probably your  mistake/misunderstanding/bad vibes that caused it. Go eat some chocolate and  drink a beer. The company is probably too busy to bother with you  anyway.
Ripples on a Still Lake. When one throws energy, it  creates a ripple effect. This is very much like the concentric circles that form  when you toss a pebble into a still lake. Ripples are created that move out to  touch and influence others. If I were to punch you (throw negative energy at  you), you might turn to the man sitting next to you and punch him. He then turns  to the woman sitting next to him and insults her. She carries that energy around  with her until she gets home. She then yells at her son, who then kicks the dog,  who then... you get the picture.
Because I began that ripple by throwing  energy at you, it is my responsibility to clean it up. Not an easy thing to do  when, by the next day, tens of people (or more) have been affected by my  rippling energy.
We have all thrown energy at others in our lives. During  this time of Shift, it is now urgently important to become aware of and change  this habit in ourselves. It is possible to master every thought, every emotion,  and every action. Every moment.
Your job is to be a big, solid boulder in  the rippling lake. You are the boulder that keeps the ripple from continuing to  touch others. The master neither passes the energy along to others, nor absorbs  it into her space. The master transmutes the thrown energy and gives it back to  the giver in a higher vibration of kindness, upliftment, and  grace.
First, be the example of what you want to experience more of.